DSM's Privacy Policy

This document sets forth the DSM Online Privacy Policy (the "Privacy Policy") for this website, www.dsmllc.com (the "Site"). If you have objections to the Privacy Policy, you should not access or use this Site. This Privacy Policy does not govern privacy practices associated with offline activities or other DSM websites.

Changes in Privacy Policy

All "personal information" ("personal information" is defined as any information that identifies or can be used to identify, contact or locate the person to whom such information pertains) that we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of such collection. DSM reserves the right to change the Privacy Policy from time to time at its sole discretion, and will provide notice of material changes on the homepage of the Site. If as the result of such changes, you want to alter the ways in which DSM is allowed to use your personal information, you can do so by following the procedure described below in the section entitled "Updating your Personal Information and Privacy Preferences". You will be deemed to have been made aware of, and will be subject to, the changes to the Privacy Policy by your continued use of the Site after such notice has been posted for thirty (30) days with the following exception: if at the time you provide personal information to DSM you are given the opportunity (as you currently are) to limit how such information will be used to communicate with you, either by DSM or by third parties, DSM will not change your preference in this regard without your express consent. However, if DSM sells assets (or the assets of a division or subsidiary) to another entity, or DSM (or a division or subsidiary) is acquired by or merged with, another entity, DSM may provide to such entity customer information that is related to that part of our business that was sold to or merged with the other entity without your consent.

Entities Collecting Personal Information

Personal information on this Site is collected by DSM Incorporated. DSM's address is 250 Orchard Road, Waynesburg, PA 15370 and its telephone number is (724) 852-2211.

The Site contains links to other sites at which personal information is collected. In such instances, unless expressly provided to the contrary, the collection and use of your personal information will be governed by the privacy policy applicable to that site. That privacy policy should identify the entity that is collecting your personal information.

Collection of Personal Information

As a visitor to this Site, you can engage in many activities without providing any personal information. In connection with other activities, such as utilizing online software applications, DSM may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, DSM may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, employer, job title and department, telephone and facsimile numbers, and other personal information. When ordering products or services on the Site, you may be asked to provide a credit card number. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.

When you use the Site, DSM or third parties authorized by DSM may also collect certain technical and routing information about your computer to facilitate your use of the Site and its services. For example, we may log environmental variables, such as browser type, operating system, CPU speed, and the Internet Protocol ("IP") address of your computer. We use these environmental variables to facilitate and track your use of the Site and its services. DSM also uses such environmental variables to measure traffic patterns on the Site. Without expressly informing you in each particular circumstance, we do not match such information with any of your personal information.

When you submit personal information to DSM through this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in any of the countries in which DSM and its affiliates and subsidiaries maintain offices, including without limitation, the United States. You also acknowledge that in certain countries or with respect to certain activities, the collection, transferring, storage and processing of your information may be undertaken by trusted vendors of DSM. Such vendors are bound by contract to not use your personal information for their own purposes or provide it to any third parties. One instance where this could occur is in conjunction with framed pages in which the url for the pages is not visible and the pages are being hosted by a vendor of DSM.

DSM has established relationships with various service providers whose services are available to you from this Site or from websites that are linked to this Site. Typically, these providers offer services that DSM customers might find useful, such as those that can be used in conjunction with DSM services and products. In order to use those services, you may be required to provide personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider's website will be subject to the privacy policy posted on such site and personal information that you provide while on this Site in conjunction with a provider's service will be subject to this Privacy Policy. You should be aware that our agreements with these service providers often provide that they will share with DSM personal information collected from you. In such instances, DSM may use this information in a manner consistent with this Privacy Policy. In the situation where sites have an DSM "look and feel," and you reasonably believe you are on an DSM site, the site is collecting information in a solely intermediary capacity and does not use personal information for secondary purposes.

In order to reduce errors in our database, authenticate our users and prevent abuse of our system we may on occasion supplement the personal information you submit to us with information from third party sources. For example, we may supplement your registration information with address information provided by the U.S. Postal Service to qualify your information and prevent errors in our database.

How your Personal Information is Used

DSM collects your information in order to record and support your participation in the activities you select. If you subscribe to a service or register a product, for example, the information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. As another example, if you enter a contest, information is collected to qualify the entry and contact you regarding the contest or prize awards. Your personal information is also used to keep you informed about product upgrades, special offers, and other products and services of DSM and selected third parties if you have so opted to receive such communications.

DSM may collect information about the use of the Site; such as the types of services used and how many users we receive daily. This information is collected in aggregate form, without identifying any user individually. DSM may use this aggregate, non- identifying statistical data for statistical analysis, marketing or similar promotional purposes.

Your Choices with Respect to Personal Information

DSM recognizes and appreciates the importance of responsible use of information collected on this Site. Without your consent, DSM will not communicate any information to you regarding products, services and special offers available from DSM, although we may find it necessary to communicate with you regarding your use of the services on this Site. Except in the particular circumstances described in this Privacy Policy, DSM will also not provide your name to other companies or organizations without your consent.

There are other instances in which DSM may divulge your personal information. DSM may provide your personal information if necessary, in DSM's good faith judgment, to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant or order or to protect the rights of DSM or others.

Protection of Your Personal Information

The personal information that you provide in connection with registering yourself as a user of DSM products or services or registering an DSM product is classified as Registration Information. Registration Information is protected in several ways. Access by you to your Registration Information is available through a password and unique customer ID selected by you. This password is encrypted. We recommend that you do not divulge your password to anyone. In addition, your Registration Information resides on a secure server that only selected DSM personnel and contractors have access to via password. DSM encrypts your personal information and thereby strives to prevent unauthorized parties from viewing such information when it is transmitted to DSM. Personal information that you provide that does not constitute Registration Information also resides on a secure server and is only accessible to selected DSM personnel and contractors via password. Since this information is not accessible by you, you will not be asked to select a password in order to view or modify such information.

Please note that any information you post to a public bulletin board or chat room, such as the DSM Community Forums (the "Forums"), is available to all persons accessing that location. Your email address will not automatically be posted on the Forums unless you modify the default setting to permit that. Your email address would then be available to all persons accessing the Forums. In addition, you should be aware that the Forums offers a service in which subscribers are emailed a copy of all messages posted to the Forums on a particular topic. Consequently, if you post a message to the Forums your email address will be sent to those subscribers that have indicated an interest in the topic of your message.

Use of Cookies

When you visit this Site, you can browse the Site and access important information without revealing your identity. In order to improve our Site, we use "cookies" to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, and enables DSM to record your passwords, purchases, and preferences. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)

While DSM uses cookies to track your visit to Dsmllc.com, and our Web servers automatically log the IP/Internet address of your computer, DSM does not generally use this information to identify you personally. However, if you expressly provide consent for Dsmllc.com to "remember" the unique identifier that you select when you register for various activities on the site, that unique identifier will be stored on a cookie on your computer, linked to your registration information, and your navigation path around the site will be tracked. We associate this data to understand how our site and services are being used so we can understand our customers and offer appropriate products and services.

Updating Your Personal Information and Privacy Preferences

You have the right to access and correct your personal information and privacy preferences at any time. With respect to Registration Information, this may be accomplished by linking to your account at Edit Your Account where you can view and make changes to your personal information. You may also access and correct your personal information and privacy preferences (such as whether you wish to receive promotional communications from DSM or third parties) by writing or calling DSM at:

DSM ,LLC  Attn: Change of Address/Privacy 250 Orchard Road, Wayneburg, PA 15370 Telephone Number (724) 852-2211

Please include your name, address, and/or e-mail address when you contact us. Although no specific form is required to notify DSM of changes to your address or privacy preferences, you may download a Change of Address form by clicking on Change of Address Form.

Personal information submitted through this Site that is not Registration Information is not accessible online. To access and/or correct such information, you may write DSM at:

DSM, LLC Attn: Privacy Officer/Customer Information 250 Orchard Road, Waynesburg, PA 15370

In your correspondence, please indicate with as much detail as possible the location on this Site where you provided your personal information.

Privacy Related Inquiries and Complaints

DSM takes its users' privacy concerns seriously. If you believe that DSM has not complied with this Online Privacy Policy with respect to your personal information or you have other related inquiries or concerns, you may write the DSM Privacy Officer at the address indicated above.

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the DSM Online Privacy Policy has not been complied with. We will investigate your inquiry or complaint promptly.

Please note that if you provide DSM with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), DSM cannot guarantee that your most recent privacy preference will be honored.

Also, please note that DSM is not responsible for the content or privacy practices of non-DSM Websites to which this Site or any other DSM Website may link. You should review the privacy policy of such sites before using the sites.

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